Once you have set up an account with us please follow these steps to set up a payment method:


Adding a payment method on the website


  1. Click on My Account at the top right of the page after you have logged in
  2. Click on Your Payment Methods from the menuYou can also click the direct link here: https://char.gy/account/payment_methods
  3. Add the required card details.You can use debit or credit cards, or an Allstar Fuel Card
  4. After you’ve added the details, click Save or Confirm Payment Details.
    1. You may need to carry out a verification via your banking app. This generally will show as a £0.00 transaction
  5. Click Done once you’ve finished.


Adding a payment method on the app


  1. Click on Profile at the bottom right of the screen
  2. Click on Your Payment Methods 
  3. Add the required card details.You can use debit or credit cards, or an Allstar Fuel Card
  4. After you’ve added the details, click Save or Confirm Payment Details.
    1. You may need to carry out a verification via your banking app. This generally will show as a £0.00 transaction
  5. Click Done once you’ve finished.


 

To ensure a smooth charging experience for yourself please make sure that the card stored on your account is the card you want to pay with and that there are sufficient funds in your bank account before your charging session starts. 



If you are struggling to add a payment method, please contact us by emailing support@char.gy or calling us on 0800 086 9606 (Option 2) Monday - Friday 9am-5.30pm.