char.gy
Welcome
Login
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
0800 086 9606
Knowledge base
Your Account
Getting Started
3
New to char.gy? Start here!
How to set up an account with Char.gy
How to add a payment method
Editing Your Account
3
How to change your Char.gy account details
How to reset your password
How to delete your account
Locations and Availability
Locations
3
Request a charge point
Where is Char.gy available to use?
When will char.gy be available in my area?
Parking
3
Will parking spaces be marked out for Char.gy drivers?
Do I need to check local parking restrictions?
Blocked Charge Points and Dedicated EV Bays
Pricing
Billing & Payment
4
How much does it cost to use Char.gy?
VAT receipts
I have an outstanding payment
Why have I been charged £25?
Charging
General
12
How to find the charge point ID
Starting and finishing a charge using your web browser
Starting and finishing a charge using the char.gy app
Scheduling a charge
Cable safety whilst charging
View all 12
Technical
5
What is meant by "kWh"?
Total battery capacity vs. usable battery capacity
Do I need a special cable to use Char.gy?
Can I use adapters or extension cables?
Charger power output and charging duration
Troubleshooting
6
My cable is stuck in the charge point
My car isn't charging
What does 'suspended' mean?
What does 'Out of Communication' mean?
My cable is stuck in my car
View all 6