char.gy
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0800 086 9606
Knowledge base
Your Account
Getting Started
2
How to set up an account with Char.gy
How to add a payment method
Editing Your Account
1
How to change your Char.gy account details
Locations and Availability
Availability
2
Where is Char.gy available to use?
When will Char.gy be available in my area?
Parking
1
Will parking spaces be reserved for Char.gy drivers?
Pricing
Billing
3
TRUE PAYG Invoicing / Billing
VAT receipts
I've been billed for someone else's charging session
Payment Options
2
How much does it cost to use Char.gy?
Subscriptions have ended - Introducing Day/Night tariffs
Apple Pay & Google Pay
3
How to use Apple Pay or Google Pay to charge your car
I authorised a charge with Apple / Google Pay but then didn't charge my car. When will I be refunded?
Why have I been charged £40?
Charging
General
8
How to find the charge point ID
Starting and finishing a charge using your web browser
Starting and finishing a charge using the char.gy app
Scheduling a charge
Cable safety whilst charging
View all 8
Technical
5
What is a kWh?
How many kWh does my car use per charge?
What does usable battery capacity mean?
Do I need a special cable to use Char.gy?
Can I use adapters or extension cables?
Troubleshooting
3
I can’t remove the cable from the charge point
My car isn't charging
What does 'suspended' mean?