char.gy
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0800 086 9606
Knowledge base
Getting started with us
Your account
2
Adding a payment method
Changing account details
Locations and availability
Availability
2
Where is char.gy available to use?
When will char.gy be available in my street?
Parking
2
Will parking spaces be reserved for char.gy customers?
Cable Safety while Charging
Pricing & Subscriptions
Subscriptions
1
Subscription have Ended - Introducing Day/Night tariffs
Apple Pay & Google Pay
4
I authorised a charge with Apple / Google Pay, but didn't actually charge my car. When will I be refunded?
Why have I been charged £40?
How much does it cost?
Using Apple Pay or Google Pay to charge your car
Payments
2
VAT receipts
TRUE PAYG Invoicing /Billing
Charging
Technical
3
What is a kWh?
How many kWh does my car use per charge?
What is meant by usable battery capacity?
Troubleshooting
2
I can't remove the cable from the charge point.
My car isn't charging
General
8
Starting and finishing a charge
Finding the charge point ID
Do I need a special cable to use char.gy?
How fast does char.gy charge my car?
What do the LEDs on the charge point mean?
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