char.gy

Availability 2

• Where is char.gy available to use?
• When will char.gy be available in my street?

Parking 1

• Will parking spaces be reserved for char.gy customers?

Subscriptions 6

• What's included in the monthly subscription?
• Is there a minimum term contract?
• Can I change my plan?
• Upgrading to a subscription plan after using Apple/Google Pay
• I want to cancel my subscription

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Apple Pay & Google Pay 4

• I authorised a charge with Apple/Google Pay, but didn't actually charge my car. When will I be refunded?
• Why have I been charged £20?
• How much does it cost?
• Using Apple Pay or Google Pay to charge your car

Payments 1

• VAT receipts

Technical 3

• What is a kWh?
• How many kWh does my car use per charge?
• What is meant by usable battery capacity?

Troubleshooting 2

• I can't remove the cable from the charge point.
• My car isn't charging

General 8

• Starting and finishing a charge
• Finding the charge point ID
• Do I need a special cable to use char.gy?
• How fast does char.gy charge my car?
• What do the LEDs on the charge point mean?

View all 8