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0800 086 9606
New to char.gy? Start here!
How to set up an account with Char.gy
How to add a payment method
Editing Your Account
How to change your Char.gy account details
How to reset your password
How to delete your account
Locations and Availability
Request a charge point
Where is Char.gy available to use?
When will char.gy be available in my area?
Will parking spaces be reserved for Char.gy drivers?
Do I need to check local parking restrictions?
Billing & Payment
How much does it cost to use Char.gy?
I have an outstanding payment
Apple Pay & Google Pay
How to use Apple Pay or Google Pay to charge your car
I authorised a charge with Apple / Google Pay but then didn't charge my car. When will I be refunded?
Why have I been charged £40?
How to find the charge point ID
Starting and finishing a charge using your web browser
Starting and finishing a charge using the char.gy app
Scheduling a charge
Cable safety whilst charging
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What is a kWh?
How many kWh does my car use per charge?
What does usable battery capacity mean?
Do I need a special cable to use Char.gy?
Can I use adapters or extension cables?
My cable is stuck in the charge point
My car isn't charging
What does 'suspended' mean?
What does 'Out of Communication' mean?
My cable is stuck in my car