char.gy

Getting Started 4

• New to char.gy? Start here!
• How to set up an account with Char.gy
• How to add a payment method
• char.gy App

Editing Your Account 3

• How to change your Char.gy account details
• How to reset your password
• How to delete your account

Locations 4

• Request a charge point
• Where is Char.gy available to use?
• When will char.gy be available in my area?
• We're now in Wandsworth and Richmond!

Parking 3

• Will parking spaces be reserved for Char.gy drivers?
• Do I need to check local parking restrictions?
• Blocked Charge Points and Dedicated EV Bays

Billing & Payment 3

• How much does it cost to use Char.gy?
• VAT receipts
• I have an outstanding payment

Apple Pay & Google Pay 3

• How to use Apple Pay or Google Pay to charge your vehicle
• I authorised a charge with Apple / Google Pay but then didn't charge my car. When will I be refunded?
• Why have I been charged £25?

General 10

• How to find the charge point ID
• Starting and finishing a charge using your web browser
• Starting and finishing a charge using the char.gy app
• Scheduling a charge
• Cable safety whilst charging

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Technical 7

• What is a kWh?
• How many kWh does my car use per charge?
• What does usable battery capacity mean?
• Do I need a special cable to use Char.gy?
• Can I use adapters or extension cables?

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Troubleshooting 6

• My cable is stuck in the charge point
• My car isn't charging
• What does 'suspended' mean?
• What does 'Out of Communication' mean?
• My cable is stuck in my car

View all 6