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Getting started with us
Orders and refunds
Gifts and coupons
Locations and availability
Where is char.gy available to use?
When will char.gy be available in my street?
Will parking spaces be reserved for char.gy customers?
Pricing & Subscriptions
What's included in the monthly subscription?
Is there a minimum term contract?
Can I change my plan?
Upgrading to a subscription plan after using Apple/Google Pay
I want to cancel my subscription
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Apple Pay & Google Pay
I authorised a charge with Apple/Google Pay, but didn't actually charge my car. When will I be refunded?
Why have I been charged £20?
How much does it cost?
Using Apple Pay or Google Pay to charge your car
What is a kWh?
How many kWh does my car use per charge?
What is meant by usable battery capacity?
I can't remove the cable from the charge point.
My car isn't charging
Starting and finishing a charge
Finding the charge point ID
Do I need a special cable to use char.gy?
How fast does char.gy charge my car?
What do the LEDs on the charge point mean?
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