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0800 086 9606
Locations and availability
Where is char.gy available to use?
When will char.gy be available in my street?
Will parking spaces be reserved for char.gy customers?
Pricing & Subscriptions
What's included in the monthly subscription?
Is there a minimum term contract?
Can I change my plan?
Upgrading to a subscription plan after using Apple/Google Pay
I want to cancel my subscription
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Apple Pay & Google Pay
I authorised a charge with Apple/Google Pay, but didn't actually charge my car. When will I be refunded?
Why have I been charged £20?
How much does it cost?
Using Apple Pay or Google Pay to charge your car
What is a kWh?
How many kWh does my car use per charge?
What is meant by usable battery capacity?
I can't remove the cable from the charge point.
My car isn't charging
Starting and finishing a charge
Finding the charge point ID
Do I need a special cable to use char.gy?
How fast does char.gy charge my car?
What do the LEDs on the charge point mean?
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