char.gy

Getting Started 3

• How to set up an account with Char.gy
• How to add a payment method
• I have an outstanding payment

Editing Your Account 1

• How to change your Char.gy account details

Availability 2

• Where is Char.gy available to use?
• When will Char.gy be available in my area?

Parking 1

• Will parking spaces be reserved for Char.gy drivers?

Billing & Payment 2

• How much does it cost to use Char.gy?
• VAT receipts

Apple Pay & Google Pay 3

• How to use Apple Pay or Google Pay to charge your car
• I authorised a charge with Apple / Google Pay but then didn't charge my car. When will I be refunded?
• Why have I been charged £40?

General 9

• How to find the charge point ID
• Starting and finishing a charge using your web browser
• Starting and finishing a charge using the char.gy app
• Scheduling a charge
• Cable safety whilst charging

View all 9

Technical 5

• What is a kWh?
• How many kWh does my car use per charge?
• What does usable battery capacity mean?
• Do I need a special cable to use Char.gy?
• Can I use adapters or extension cables?

Troubleshooting 4

• I can’t remove the cable from the charge point
• My car isn't charging
• What does 'suspended' mean?
• What does 'Out of Communication' mean?