If you authorised a charge with Apple Pay/Google Pay but didn't take any energy at the charge point, you will receive a full refund within 5-10 days after the authorisation. This will not be captured as a charge but may still reflect in your account as a -£40 temporarily.

If the refund is not given within 10 days then we suggest contacting your bank directly.

If you still have any questions regarding billing, you can call us on 0800 086 9606 (Option 2).