The char.gy app's had a summer glow up to make your charging experience simpler and easier to use. This article explains what’s changed and answers common questions.
What’s new?
• Updated design: a cleaner, simplified interface across the app
• Improved charger map: easier to browse and find available charge points
• In-app notifications: replacing SMS alerts, so you’ll need notifications enabled
• Safe to leave: a new notification that tells you when it’s safe to step away from your car
Do I need to do anything?
The update will arrive automatically via your app store. We recommend enabling push notifications if you haven’t already, so you continue to receive charging updates.
Something doesn’t look right, who do I contact?
Our support team is on hand to help. Contact us at support@char.gy or via the in-app help function.
Alternatively :
If you have any immediate issues whilst at a charge point then please call our 24/7 support line on 0800 086 9606 (Option 1)
If you have any issues with your account, or have any billing queries following a charge session, then please email us on support@char.gy or call us on 0800 086 9606 (Option 2) between 9am-5.30pm Monday - Friday.
