Our process for obtaining a VAT receipt will be dependant on your method of payment for your charging session.
VAT receipts for charging paid for via Apple/Google Pay
You will not receive an Invoice with a downloadable PDF following your charging session. Our Team will be able to support you in getting a VAT receipt. Please email us at support@char.gy, including in your email the details of the charging session in question (the charger ID, or time and date of the session will be suitable for us to locate it). The request is sent to our Accounts Team who will process the receipt as soon as possible, and a member of Driver Support will then send this to you once available.
To automatically receive a VAT invoice after every charge please set up a payment card on your account and pay via this payment method when you charge. You can follow our How to add a payment method guide for more information on this.
VAT receipts for charging paid for via a linked payment card
To download a VAT receipt please follow the following steps:
- Log into your Char.gy account and then click on Charging Session History (alternatively click this direct link here).
- Click on the invoice that you want a VAT receipt for.
- Click on the "Download as PDF" button at the bottom of your email receipt.
You can see example below for where to locate the PDF download button:
If you still require support then please contact us by emailing support@char.gy or calling us on 0800 086 9606 (Option 2).