Billing & Payment

Billing & Receipts

How much does it cost to use Char.gy?
Did you know that char.gy was the first Charge Point Operator to implement a significantly reduced off-peak rate so we could offer you cheaper charging at n...
Tue, 13 May, 2025 at 3:18 PM
VAT receipts
VAT receipts for charging  You will not receive an Invoice with a downloadable PDF following your charging session. Our Team will be able to support you...
Wed, 19 Nov, 2025 at 5:15 PM
I have an outstanding payment
This guide is only in relation to accounts that have linked a payment card.  If the payment for your most recent charging session has failed, you will b...
Wed, 19 Nov, 2025 at 5:16 PM
Why have I been charged £25?
When you charge with us using either Apple/Google Pay, or your saved card details, we reserve £25 from your bank account as a holding fee in order to start ...
Wed, 19 Nov, 2025 at 5:12 PM
How much will it cost to charge my car?
You can use the calculations below to work out your cost of charging with us: Your charge cost (£) battery energy added (kWh) x electricity cost (p/kWh)...
Fri, 24 Oct, 2025 at 10:21 AM
What is pre-authorisation?
When you start a charging session at any of our charge points, we’ll place a temporary £25 reservation  on your chosen payment card, regardless of whether ...
Thu, 20 Nov, 2025 at 11:52 AM