Billing & Payment

Billing & Receipts

How much does it cost to use Char.gy?
Did you know that char.gy was the first Charge Point Operator to implement a significantly reduced off-peak rate so we could offer you cheaper charging at n...
Tue, 13 May, 2025 at 3:18 PM
VAT receipts
Our process for obtaining a VAT receipt will be dependant on your method of payment for your charging session.  VAT receipts for charging paid for vi...
Tue, 13 May, 2025 at 3:18 PM
I have an outstanding payment
This guide is only in relation to accounts that have linked a payment card.  If the payment for your most recent charging session has failed, you will b...
Tue, 13 May, 2025 at 3:18 PM
Why have I been charged £25?
When you charge with us using Apple or Google Pay we reserve £25 from your bank card as a holding fee in order to start a charging session. If your usage ex...
Tue, 13 May, 2025 at 3:21 PM