If payment for your previous charging session failed then you will be unable to charge on char.gy charge points until this payment has been processed. You will receive an email straight after your charging session has finished with information about the charging session and a link to pay for the failed payment. You will also be able to see and pay this outstanding payment in your Charge History section when logged in to your account on your browser. Click here to login.
Please click on Pay Invoice which will load the invoice from Stripe for you to pay.
Please check that you have funds on your chosen saved card or if you need to update the saved card on your account then please follow the guide linked here.
If you cannot see an outstanding payment or if you need any further help please email us on firstname.lastname@example.org. Please call us on 0800 086 9606 (Option 1) if you're at a charge point and unable to start a charge.