This guide is only in relation to accounts that have linked a payment card.
If the payment for your most recent charging session has failed, you will be unable to commence a new charge session on a char.gy charge point until the outstanding payment has been cleared.
In the event a payment fails, you will receive an email straight after your charging session has finished with information about the charging session and a link to pay for the failed payment. You will also be able to see and pay this outstanding payment in your Charge History section when logged in to your account on your browser via this link:
https://char.gy/account/charge_history.
Please click on Pay Invoice which will load the invoice from our payment platform for you to pay.
Please ensure that you have sufficient funds on your chosen saved card before you attempt to pay the outstanding invoice, or if you need to update the saved card on your account then please follow the How to add a payment method guide.
To ensure a smoother charging experience for yourself going forwards, please make sure the card stored on your account is the card you want to pay with, and please make sure there are sufficient funds in your bank account before your charging session starts.
If you have any queries please contact us by emailing support@char.gy or calling us on 0800 086 9606 (Option 2).
