When you charge with us using either Apple/Google Pay, or your saved card details, we reserve £25 from your bank account as a holding fee in order to start a charging session. If your usage exceeds £25 then a second holding fee will be placed to ensure your charging session is paid in full.
What if the cost of my charge is less than £25?
When you've finished your charging session, we calculate the cost of the total kWh you've used and then refund you any remaining balance (so you only pay for what you've used). We release the balance immediately however it can take 5-10 working days to be refunded into your account. If the refund is not cleared within 10 days, please contact your bank directly.
I don't want to be charged the £25 pre-auth
Unfortunately all charging sessions require a pre-authorisation to be placed on your account. This pre-authorisation ensures that there are sufficient funds available for you to pay for your charging session and helps us keep charging reliable, secure and ready when you are.
If you need help setting up a char.gy account then please use the following help guide:
How to set up an account with Char.gy
If you are struggling to add a payment method, please contact us by emailing support@char.gy or calling us on 0800 086 9606 (Option 2) Monday - Friday 9am-5.30pm.
