MOST IMPORTANTLY: PLEASE ENSURE YOU FOLLOW THE  PROMPTS ON YOUR DEVICE AS PER THE STEP BY STEP PROCESS WHEN USING THE CHARGE POINT.


You can access the charge point page via two flows : 

  • Visit https://char.gy/start and entering the charge point ID. Press Use charge point and you will be taken to the correct page.
  • Alternatively you can visit the charging page directly by adding the charge point ID at the end of the char.gy URL. For example, to start charging on charge point 00521 you would visit https://char.gy/00521



Once you're on the charging page, you will either need to login if you have an account or authorise a charge using Apple Pay / Google Pay. Please refer to our guides on How to set up an account with Char.gy or How to use Apple Pay or Google Pay to charge your vehicle.


Starting your charge session 


  1. After either logging in or authorising a charge with Apple/Google pay you should be able to click Charge and then you will see a message prompting you to Connect your cable. At this point, plug the cable into the charge point.
  2. The charging page should then say Preparing and ask you to Please plug the cable into your car. Plug the cable into your car and remain on the charging page. Do not close the website. 
  3. When your car is ready to charge please press the 'Start Charge' button that you will see. Please wait until the charging page says Charging along with how many kWhs you've received as part of the charging session so far. Until you see this, the car is not yet charging. You will also receive a SMS to confirm your car has started charging.


Finishing your charge session 


  1. When you are ready to finish charging please click the Finish charging and release cable button followed by Yes - finish the charge. The charge should finish and the cable should unlock. If the cable does not unlock, please refer to our guide My cable is stuck in the charge point.
  2. You can now exit your web browser once you have removed the charge cable from the charging unit.


If you're having any issues with starting or finishing a charge then please refer to our guide My car isn't charging, or please call us on 0800 086 9606 (Option 1).