General

How to find the charge point ID
The charge point ID, and subsequently the charging page URL, can be found on the top of the charge point. You can also find charge points by searching using...
Wed, 22 Mar, 2023 at 2:23 PM
Starting and finishing a charge using your web browser
MOST IMPORTANTLY: PLEASE ENSURE YOU FOLLOW THE  PROMPTS ON YOUR DEVICE AS PER THE STEP BY STEP PROCESS WHEN USING THE CHARGE POINT. Please visit the cha...
Mon, 16 Oct, 2023 at 4:22 PM
Starting and finishing a charge using the char.gy app
MOST IMPORTANTLY: PLEASE ENSURE YOU FOLLOW THE  PROMPTS ON YOUR DEVICE AS PER THE STEP BY STEP PROCESS WHEN USING THE CHARGE POINT. Please find an...
Tue, 20 Jun, 2023 at 4:25 PM
Scheduling a charge
If your vehicle enables you to schedule a charge at a specific time then our charge points have the technology to support this action. The best way to sched...
Mon, 25 Mar, 2024 at 5:23 PM
Cable safety whilst charging
At Char.gy we consider public safety a top priority and bearing in mind the existing legislation when placing the cable from the charge point to your vehicl...
Fri, 2 Jun, 2023 at 2:30 PM
How fast does Char.gy charge my car?
This of course depends on which model of electric vehicle you're charging, how empty your battery is and the speed of the charge point. Char.gy currentl...
Wed, 22 Mar, 2023 at 2:27 PM
What do the LEDs on the charge points mean?
The different colours you may see from the LEDs are: Solid green = Charge point is available and ready to use Flashing green = Charge point is preparin...
Wed, 22 Mar, 2023 at 2:26 PM
Fraudulent QR codes
There have been reports of fraudulent QR codes being put on some public devices, such as charge points, so we advise you to please be diligent when using ou...
Mon, 22 Jul, 2024 at 4:55 PM
Using charge points for non-vehicle charging
Our char.gy charge points are for charging electric vehicles only.  Please do not use the charge points to charge eBikes, market stalls or anything else.  ...
Thu, 11 Apr, 2024 at 12:35 PM