General

How to find the charge point ID
All Char.gy chargers will have a Charge Point ID listed upon them, or on the lamp post column just above the charger. The location of the charge point ID ma...
Tue, 13 May, 2025 at 3:28 PM
Starting and finishing a charge using your web browser
MOST IMPORTANTLY: PLEASE ENSURE YOU FOLLOW THE  PROMPTS ON YOUR DEVICE AS PER THE STEP BY STEP PROCESS WHEN USING THE CHARGE POINT. You can access the c...
Tue, 13 May, 2025 at 3:29 PM
Starting and finishing a charge using the char.gy app
MOST IMPORTANTLY: PLEASE ENSURE YOU FOLLOW THE  PROMPTS ON YOUR DEVICE AS PER THE STEP BY STEP PROCESS WHEN USING THE CHARGE POINT. You can access...
Tue, 13 May, 2025 at 3:29 PM
Scheduling a charge
If your vehicle enables you to schedule a charge at a specific time then our charge points have the technology to support this action. The best way to sched...
Tue, 13 May, 2025 at 3:29 PM
Cable safety whilst charging
At Char.gy, we consider public safety a top priority and bearing in mind the existing legislation when placing the cable from the charge point to your vehic...
Tue, 13 May, 2025 at 3:30 PM
How fast does Char.gy charge my car?
Char.gy charge points are classed as fast chargers. This means our charger speeds range from ~7kW* to ~22kW*.  The amount of time it will take to comple...
Tue, 13 May, 2025 at 3:30 PM
What do the LEDs on the charge points mean?
When commencing, during, and ending a charging session, you will see the LED's on our charge points performing different actions. Please note that the L...
Tue, 13 May, 2025 at 3:31 PM
Fraudulent QR codes
There have been reports of fraudulent QR codes being put on some public devices, such as charge points, so we advise you to please be diligent when using ou...
Tue, 13 May, 2025 at 3:31 PM
Using charge points for non-vehicle charging
Our char.gy charge points are for charging electric vehicles only. If your vehicle does not have the option to charge via a Type 2 charging cable, you are u...
Tue, 13 May, 2025 at 3:32 PM
Day/Night Tariff
Char.gy operates a tariff system for our charging fees. We have two tariffs active across our network: Our Night Saver Tariff is £0.39/kWh* and is appli...
Tue, 13 May, 2025 at 3:32 PM