General

How to find the charge point ID
The charge point ID, and subsequently the charging page URL, can be found on the top of the charge point. You can also find charge points by searching using...
Wed, 22 Mar, 2023 at 2:23 PM
Starting and finishing a charge using your web browser
MOST IMPORTANTLY: PLEASE ENSURE YOU FOLLOW THE  PROMPTS ON YOUR DEVICE AS PER THE STEP BY STEP PROCESS WHEN USING THE CHARGE POINT. In order to start a ...
Wed, 22 Mar, 2023 at 2:21 PM
Starting and finishing a charge using the char.gy app
MOST IMPORTANTLY: PLEASE ENSURE YOU FOLLOW THE  PROMPTS ON YOUR DEVICE AS PER THE STEP BY STEP PROCESS WHEN USING THE CHARGE POINT. In order to start...
Wed, 22 Mar, 2023 at 2:20 PM
Scheduling a charge
If your vehicle enables you to schedule a charge at a specific time then our charge points have the technology to support this action. The best way to sched...
Fri, 2 Jun, 2023 at 2:20 PM
Cable safety whilst charging
At Char.gy we consider public safety a top priority and bearing in mind the existing legislation when placing the cable from the charge point to your vehicl...
Fri, 2 Jun, 2023 at 2:30 PM
How fast does Char.gy charge my car?
This of course depends on which model of electric vehicle you're charging, how empty your battery is and the speed of the charge point. Char.gy currentl...
Wed, 22 Mar, 2023 at 2:27 PM
What do the LEDs on the charge points mean?
The different colours you may see from the LEDs are: Solid green = Charge point is available and ready to use Flashing green = Charge point is preparin...
Wed, 22 Mar, 2023 at 2:26 PM
How do I charge with a Shell Onto Recharge card?
Make sure you have the Shell app (linked below) installed on your device:  https://www.shell.co.uk/motorist/ev-charging.html If you have a Shell Onto R...
Wed, 22 Mar, 2023 at 2:25 PM