Starting and finishing a charge
In order to start a charge with, please visit the charging page for the charge point you're using. This can be done in two different ways: ...
Tue, 3 Aug, 2021 at 1:04 PM
Finding the charge point ID
The charge point ID, and subsequently the charging page URL, can be found on the top of the charge point. For more information visit
Thu, 16 Apr, 2020 at 9:12 AM
Do I need a special cable to use
No. Our charge points use conventional Type 2 (Mennekes) charging cables. These will usually be supplied with your vehicle.
Thu, 16 Apr, 2020 at 9:12 AM
How fast does charge my car?
This of course depends on which model of electric vehicle you're charging, how empty your battery is and the speed of the charge point. offer t...
Thu, 16 Apr, 2020 at 9:12 AM
What do the LEDs on the charge point mean?
Solid green = Charge point is available and ready to use Flashing green = Charge point is preparing to charge a vehicle Flashing blue = Vehicle is charging ...
Thu, 16 Apr, 2020 at 9:12 AM
What is suspended?
All electric vehicles can suspend charging. The most common reason is that the battery is full, but cars can suspend charging for various reasons. Why do ...
Thu, 16 Apr, 2020 at 9:12 AM
Charging with a Shell Onto Recharge card
If you have a Shell Onto Recharge card then you can use's charge points using the Shell Recharge app. When you've downloaded the app y...
Wed, 19 May, 2021 at 6:51 PM
Charging with Paua
If you are having problems charging with the Paua app, please email for support.
Fri, 1 Oct, 2021 at 11:04 AM