General

Starting and finishing a charge
MOST IMPORTANT... PLEASE ENSURE YOU FOLLOW THE  PROMPTS ON YOUR DEVICE AS PER STEP BY STEP PROCESS WHEN USING THE CHARGE POINT. In order to start a...
Wed, 2 Nov, 2022 at 1:18 PM
Finding the charge point ID
The charge point ID, and subsequently the charging page URL, can be found on the top of the charge point. For more information use the link below to acce...
Wed, 2 Nov, 2022 at 1:22 PM
Do I need a special cable to use char.gy?
No. Our charge points use conventional Type 2 (Mennekes) charging cables. These will usually be supplied with your vehicle.
Tue, 1 Nov, 2022 at 2:06 PM
How fast does char.gy charge my car?
This of course depends on which model of electric vehicle you're charging, how empty your battery is and the speed of the charge point. char.gy offer ...
Tue, 1 Nov, 2022 at 2:05 PM
What do the LEDs on the charge point mean?
Solid green = Charge point is available and ready to use Flashing green = Charge point is preparing to charge a vehicle Flashing blue = Vehicle is char...
Tue, 1 Nov, 2022 at 2:06 PM
What is suspended?
DONT PANIC... This happens to more people than you know and is completely normal. All electric vehicles can suspend charging. The most common reason is ...
Wed, 2 Nov, 2022 at 12:49 PM
Charging with a Shell Onto Recharge card
ENSURE... Make sure you have the below Shell app install on your device:  https://www.shell.co.uk/motorist/ev-charging.html If you have a Shell Onto R...
Wed, 2 Nov, 2022 at 12:50 PM
Can I use adapters or extension cables?
char.gy does not permit the use of any adapters or extension cables. Unfortunately because there are so many products available we can't be sure ho...
Mon, 30 Jan, 2023 at 10:34 AM