When commencing, during, and ending a charging session, you will see the LED's on our charge points performing different actions. Please note that the LED's may convey different things depending on the type of charger.
Lamp post backpacks
Our lamp post backpacks have the LED's situated at the bottom of the unit.
 | Solid Green - Charge point is available and ready to use. Flashing Green - Charge point is preparing to charge a vehicle |
 | Flashing Blue - Vehicle is charging or in a suspended state |
   | Flashing Green, Blue & Red - There is an error or fault with the charge point |
 | Solid Red - Charge point is reserved |
 | No lights - Charge point is not receiving power and is unavailable |
For more information on what is meant by a "suspended state" please view our guide What does 'suspended' mean?
Simple socket Chelsea chargers
These are our chargers that were formally part of the Ubitricity network. These chargers have only a single LED light positioned above the charger socket.
 | Solid Blue - CP available for charging. |
 | Solid Orange - Cable is plugged in and CP is waiting for authorisation Flashing Orange - Cable is plugged in and CP is trying to establish online connection |
 | Solid Green - Connection is established but charging has not yet started Flashing Green - Charging is in progress * |
  | Flashing orange then Red - The CP couldn’t establish connection. Unplug and try again. |
 | Solid Red (after payment details accepted) - The CP could not lock the cable securely. Check if the cable is fully plugged in. Solid Red during charging session - There is a potential issue with the power supply and the car charging settings need to be checked. |
 | No light - CP switched off for maintenance. |
*Please note that the car will need to be locked to allow charging to begin
If you still require support then please call us on 0800 086 9606 (Option 1).