There have been reports of fraudulent QR codes being put on some public devices, such as charge points, so we advise you to please be diligent when using ours. The QR codes we have applied to our charge points show the char.gy logo within the QR code image and will open to the specific charge point page (within the char.gy app or on the web browser if you don't yet have the char.gy app installed).
What to do if you spot a fraudulent QR code? If you see one of our charge points with a QR code that doesn't have our char.gy logo in the centre please let us know by emailing the charge point number to our support team on support@char.gy. If you scan one and it takes you to a page that isn't the charge point number listed on the charge point then please don't use it and instead contact our team on support@char.gy or call 0800 086 9606, and tell us which charge point is affected. We will send a Field Service agent to investigate.
If you suspect anything unusual with a QR code on one of our charge points please don't use it and instead contact us as above. You can use our charge points without scanning the QR code by typing the charge point number directly into our app or website or type in the direct URL displayed on the charge point.
See image below of a char.gy charge point with a QR code sticker, within which there is a char.gy logo and the relevant charge point number.
Here are some tips on "QR code security best practices":
Be Cautious When Scanning - Constantly scrutinise QR codes before scanning them. Ensure they come from trusted sources and serve a legitimate purpose.
Use a QR Code Scanner with Security Features - Opt for a QR code scanner app that offers security features, such as URL scanning and safety checks.
Verify URLs - Before visiting a website linked through a QR code, manually type the URL in your browser to verify its authenticity.
Regularly Update Apps - Keep your mobile apps, including QR code scanners, updated to patch security vulnerabilities.
Educate Yourself and Others - Stay informed about the latest QR code scams and educate friends and family about the risks.