If your cable is stuck in the vehicle then you can usually release it via your car computer or by holding down the unlock button on your key fob for 10 seconds. If this does not work then please refer to your vehicle’s manual release guide or contact your breakdown cover provider.

If your cable is stuck in the charge point please see this help guide instead.

Please do not leave your cable unattended when unlocked from your car and/or the charge point. Char.gy can take no responsibility for lost or stolen cables.

If you need immediate help then please call our 24/7 support line on 0800 086 9606 (Option 1).