If you're having trouble charging your vehicle please check out some helpful troubleshooting tips here.

My cable is stuck in the charge point
If you're having trouble removing your cable from the charge point, please try the following steps.  DO NOT FORCE THE CABLE OUT Visit the charg...
Thu, 26 Oct, 2023 at 3:45 PM
My car isn't charging
We understand that it can be incredibly frustrating if you discover that your car hasn't been charging. However there is usually a simple explanation fo...
Tue, 22 Aug, 2023 at 11:46 AM
What does 'suspended' mean?
All electric vehicles can suspend charging. The most common reason is that the battery is full, but cars can suspend charging for various reasons. Why d...
Tue, 28 Nov, 2023 at 1:19 PM
What does 'Out of Communication' mean?
If a charge point goes 'out of communication' it means it can't currently connect to our Central System (backend) and therefore can't send o...
Mon, 12 Feb, 2024 at 3:50 PM
My cable is stuck in my car
If your cable is stuck in the vehicle then you can usually release it via your car computer or by holding down the unlock button on your key fob for 10 seco...
Thu, 26 Oct, 2023 at 3:48 PM