char.gy

If you're having trouble removing your cable from the charge point, please try the following steps.  DO NOT FORCE THE CABLE OUT Visit the charg...

We understand that it can be incredibly frustrating if you discover that your car hasn't been charging. However there is usually a simple explanation fo...

All electric vehicles can suspend charging. The most common reason is that the battery is full, but cars can suspend charging for various reasons. Why d...

If a charge point goes 'out of communication' it means it can't currently connect to our Central System (backend) and therefore can't send o...

If your cable is stuck in the vehicle then you can usually release it via your car computer or by holding down the unlock button on your key fob for 10 seco...

If you are seeing a discrepancy with the power recorded by your vehicle as being supplied during your charging session, it is most likely to do with 'Ch...