char.gy

Getting Started 3

• New to char.gy? Start here!
• How to set up an account with Char.gy
• How to add a payment method

Editing Your Account 3

• How to change your Char.gy account details
• How to reset your password
• How to delete your account

Locations 3

• Request a charge point
• Where is Char.gy available to use?
• When will char.gy be available in my area?

Parking 3

• Will parking spaces be marked out for Char.gy drivers?
• Do I need to check local parking restrictions?
• Blocked Charge Points and Dedicated EV Bays

Billing & Payment 4

• How much does it cost to use Char.gy?
• VAT receipts
• I have an outstanding payment
• Why have I been charged £25?

General 12

• How to find the charge point ID
• Starting and finishing a charge using your web browser
• Starting and finishing a charge using the char.gy app
• Scheduling a charge
• Cable safety whilst charging

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Technical 5

• What is meant by "kWh"?
• Total battery capacity vs. usable battery capacity
• Do I need a special cable to use Char.gy?
• Can I use adapters or extension cables?
• Charger power output and charging duration

Troubleshooting 6

• My cable is stuck in the charge point
• My car isn't charging
• What does 'suspended' mean?
• What does 'Out of Communication' mean?
• My cable is stuck in my car

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