char.gy
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0800 086 9606
Knowledge base
Your Account
Getting Started
4
New to char.gy? Start here!
How to set up an account with Char.gy
How to add a payment method
char.gy App
Editing Your Account
3
How to change your Char.gy account details
How to reset your password
How to delete your account
Locations and Availability
Locations
4
Request a charge point
Where is Char.gy available to use?
When will char.gy be available in my area?
We're now in Wandsworth and Richmond!
Parking
3
Will parking spaces be reserved for Char.gy drivers?
Do I need to check local parking restrictions?
Blocked Charge Points and Dedicated EV Bays
Pricing
Billing & Payment
3
How much does it cost to use Char.gy?
VAT receipts
I have an outstanding payment
Apple Pay & Google Pay
3
How to use Apple Pay or Google Pay to charge your vehicle
I authorised a charge with Apple / Google Pay but then didn't charge my car. When will I be refunded?
Why have I been charged £25?
Charging
General
9
How to find the charge point ID
Starting and finishing a charge using your web browser
Starting and finishing a charge using the char.gy app
Scheduling a charge
Cable safety whilst charging
View all 9
Technical
6
What is a kWh?
How many kWh does my car use per charge?
What does usable battery capacity mean?
Do I need a special cable to use Char.gy?
Can I use adapters or extension cables?
View all 6
Troubleshooting
5
My cable is stuck in the charge point
My car isn't charging
What does 'suspended' mean?
What does 'Out of Communication' mean?
My cable is stuck in my car